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FAQ

Here are answers to frequently asked questions about my throw pillows.

If you see there is a question that has not been addressed, please contact me at info@bihapistudio.com

WHAT ARE THE THROW PILLOWS MADE FROM?

The 20x20 throw pillows are made from 100% hemp mid-weight fabric.

The 24x24 throw pillows are made from 60% hemp and 40% silk charmeuse.

The 26x26 throw pillows are made from 100% hemp canvas fabric; a heavier fabric, perfect for floor pillows.

HOW LONG DOES IT TAKE TO SHIP?

Typically, 5-8 business days. You should have multiple shipping options once you've reached checkout and have email notifications on when your order ships.

If you don't see this information, please let me know: info@bihapistudio.com

You can also see Shipping Policy page.

AM I GOING TO RECEIVE THE EXACT COLOR I SEE ON YOUR WEBSITE?

The beauty of hand-dyed materials is that you don't get the exact color or pattern as someone else, even though the same dyeing techniques are used.

What I did was I picked the color from the photo of my throw pillows using an eye dropper color app. It is as close to the actual color of the pillow as possible.

A word on Indigo: I have to re-dip the fabric in the Indigo dye pot at least 7 times to get a dark, rich blue.

A word on natural dyes: Leaving the fabric in a natural dye pot over night lets the dye saturate the fibers of the fabric for a darker color.

DO THE COLORS FADE? 

With excessive washing, your throw pillows will lose its color. I suggest turning the pillow cover inside out using cold water, wash with like colors, and hang to dry.

You can iron the hemp midweight throw pillow cover and the hemp canvas throw pillow cover using the hot setting. Use a light/silk setting for throw pillow covers made from hemp/silk.

I use Synthrapol as a pre-wash (clean the fabric) and as an after-wash; it helps bind the dye to the fabric. I also use this when dyeing with Indigo so the dye doesn't rub off onto your skin.

HOW LONG WILL IT TAKE TO SHIP MY THROW PILLOW?

I have set up shipping rates via the Shopify store settings. You should be able to see your shipping options and the duration of each option during checkout. Expect 5-8 business days.

 
If you don’t see these options, please let me know via the Chat on the lower right side of the website or if I am unavailable or do not answer within 5 minutes, you can email me at info@bihapistudio.com.
 
I’m still getting acquainted with Shopify’s chat and notifications system, please be patient!
DO YOU OFFER FREE SHIPPING?
 
Yes, for 20x20 throw pillows priced at $75.00.
 
Please remember you have a one time, new purchase discount of 15%. Use checkout code WELCOME15.
 
DO YOU OFFER EXPEDITED SHIPPING?
 
Do to the nature of my business, I do not offer expedited shipping. It is best that if you are ordering for special occasions (birthdays, weddings, etc) and holidays, please order as early as possible.  
 
DO YOU OFFER WORLDWIDE SHIPPING?
 
No, not at this time. My goal is to expand to worldwide once I have reached my selling goals in the US. 
 
COVID-19 DELAYS
In the event that I have to re-order resources like fabric and dyes, I will try my best to expedite my orders to meet my deadline of 5-8 days.
I am expecting delays from Dharma Trading Company.
They have updated their shipping policies due to COVID-19 and you can find that information here.
If you have additional questions, please email at info@bihapistudio.com